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12-12-2016, 02:38 PM | #16 |
Rose Garden
Join Date: Aug 2009
Posts: 16,748
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Just chatted with customer loyalty (transfered from regular customer service) dropping bill to $20.88 for 12 months...down from $65!
Pays to complain. But, why, oh, why does it have to be like this?!
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ENFp Wife who is thankful to be in love....17 years Homeschooling Mom of three....15 DD dancer and 12 DS mountain biker and 5 DD calico critter and dolly mommy 12/2014 8/2015 11/2015 9/2016 |
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12-12-2016, 05:10 PM | #17 |
Rose Garden
Join Date: Nov 2006
Location: Virginia
Posts: 11,512
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
We pay about that for Comcast Internet which is the only high speed available in our area. They don't care if people threaten to cancel they know they are the only provider unless you want satellite or something way to slow to stream with. And we live in an area with really high utilities across the board. Even our water bill is more than our Comcast Bill!
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Wife to David since July 2005, Mama to Genevieve born June 2006 and to Gabrielle born February 2009 |
01-18-2017, 02:54 PM | #18 |
Rose Garden
Join Date: Aug 2009
Posts: 16,748
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Well, my bill came and it actually went UP...........
So now I am on the phone again. Sigh.
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ENFp Wife who is thankful to be in love....17 years Homeschooling Mom of three....15 DD dancer and 12 DS mountain biker and 5 DD calico critter and dolly mommy 12/2014 8/2015 11/2015 9/2016 |
01-18-2017, 03:33 PM | #19 |
Rose Garden
Immerse your soul in love.
Join Date: Mar 2009
Location: Victoria, BC
Posts: 17,611
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
$86 a month for 300 Gb. I'm in Canada though.
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Manda Mama to: Bear 16.75 Funny and Tender. Larger than life. ENFP Max 14 Affectionate and Spirited. Artist Chickadee 8! She's Sunshine and Song. Born in the caul We have a fur baby. A cat called Charlie |
01-18-2017, 07:19 PM | #20 | |
Rose Garden
Join Date: Mar 2007
Posts: 8,575
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Quote:
In case it helps in your quest, we were Comcast for a long time, and have been on Century Link and the service is simply degrading (and in fairness our bandwidth needs have increased, but it still wouldn't serve us well). We are looking to probably go back to Comcast but I am for any additional info in our area. The prices you listed are on par both with what is 'real' and what is supposed to be a 'deal', IME.
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Married mama of 6 yummy blessings = 1 college, 2 high school, 1 middle school, 1 elementary school, 1 preschool
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01-18-2017, 07:24 PM | #21 |
Moderator in Celebrations, Cloth Diapering & EC, Empty Arms, Prayer & Praise, and Swap n' Shop
Join Date: Mar 2005
Posts: 27,027
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
I hate hate hate the internet game. Every 6 months I have to spend time on the phone with them arguing for prices that they always end up conceding to, but still put as a "promotional" period, which simply buys me time.
I can't imagine what people pay who don't regularly call in to protest. "Regular" prices are absolutely stunningly exhorborant imo.
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married 25 years mom to two young adults (23 and 20) and two teens (17 and 15) |
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01-18-2017, 11:18 PM | #22 |
Rose Bouquet
Join Date: Oct 2012
Posts: 831
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Urg Century Link. We have internet thru them for around $30 a month. Modem rental $10 a month. However, we were getting billed for a phone line and long distance neither of which we needed or wanted and it was pretty hard to get that fixed. Dh eventually found he could get somewhat better customer service by using the online help chat rather than calling.
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Karen Wifey to the Husby 9/6/2006 Mama to The Littlest Man in all the Land 5/31/2012 and The Littlest Girl in all the World 1/28/2016 Counseling is like cleaning out your fridge. Mostly it's rearranging things so they make more sense. Now and then you come across some really nasty thing that's been stuck in the back way too long. |
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01-19-2017, 11:20 AM | #23 |
Rose Bouquet
Join Date: Oct 2012
Posts: 831
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
And they just sent us another bill, still with the phone line.
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Karen Wifey to the Husby 9/6/2006 Mama to The Littlest Man in all the Land 5/31/2012 and The Littlest Girl in all the World 1/28/2016 Counseling is like cleaning out your fridge. Mostly it's rearranging things so they make more sense. Now and then you come across some really nasty thing that's been stuck in the back way too long. |
01-19-2017, 12:01 PM | #24 | |
Rose Garden
Join Date: Aug 2009
Posts: 16,748
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Quote:
Have you asked them to buy the modem? Ours was $99 3 years ago. Much cheaper than paying $10 a month for it.
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ENFp Wife who is thankful to be in love....17 years Homeschooling Mom of three....15 DD dancer and 12 DS mountain biker and 5 DD calico critter and dolly mommy 12/2014 8/2015 11/2015 9/2016 |
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01-19-2017, 12:16 PM | #25 | |
Rose Garden
The Gospel is for Christians, too :).
Join Date: Apr 2006
Posts: 6,911
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Quote:
And they keep sending these "you're a loyal customer and so we want to offer you some awesome savings" inserts, only they are all about about bundling services we don't have and don't want with our internet to "save money" (while paying more than we currently are). I just want to pay *less* for what we do get. (They also keep sending us stuff urging us to switch to some upgraded super-nifty internet thing *that isn't even available in our area* . I'd love to complain about that, except I don't *want* the new, improved - and more expensive - service .) My dad calls their internet company each year to get a lower rate - we need to do that, but I don't know how to get to the customer loyalty department without first threatening to leave. (When we were switching electricity providers because of their completely ridiculous and imo scammy rate hike, our old one offered us their promotional rate to get us to stay, but we were committed to leaving.) I don't want to go anywhere else, because cable is more expensive than our dsl, even at its current high rate. I just want them to give established customers the same rate they offer new customers, kwim? But IDK what words I need to use to get there.
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~ forty-two ~
Possessor of The Answer to Everything and Solver of (Somebody Else's) Problems INTJ: introverted iNtuition with extraverted Thinking DYT 4/2: connecting intellectually and emotionally Enneagram 5w4: a need to perceive and to feel special Wife to my pastor dh (INTP) since 2003 Mother to: dd13, 'R' dd10.5, 'A' ds8, 'J' and two in heaven: miscarried 10/29/04 and 01/01/05 Blog: Lutherama What we want is just one thing, not the thing. |
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01-19-2017, 12:21 PM | #26 |
Rose Garden
Join Date: Aug 2009
Posts: 16,748
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
forty-two, just say, "I'm unhappy with my bill." And wait. And repeat. And wait.
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ENFp Wife who is thankful to be in love....17 years Homeschooling Mom of three....15 DD dancer and 12 DS mountain biker and 5 DD calico critter and dolly mommy 12/2014 8/2015 11/2015 9/2016 |
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01-19-2017, 12:27 PM | #27 |
Rose Garden
The Gospel is for Christians, too :).
Join Date: Apr 2006
Posts: 6,911
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Thank you! "Unhappy with my bill" - that's definitely 100% true .
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~ forty-two ~
Possessor of The Answer to Everything and Solver of (Somebody Else's) Problems INTJ: introverted iNtuition with extraverted Thinking DYT 4/2: connecting intellectually and emotionally Enneagram 5w4: a need to perceive and to feel special Wife to my pastor dh (INTP) since 2003 Mother to: dd13, 'R' dd10.5, 'A' ds8, 'J' and two in heaven: miscarried 10/29/04 and 01/01/05 Blog: Lutherama What we want is just one thing, not the thing. |
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01-19-2017, 11:54 PM | #28 | |
Rose Trellis
Join Date: Feb 2013
Location: Middle of Nowhere, MN
Posts: 1,544
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
Quote:
I just right away ask to talk to the customer loyalty department. Sent from my iPhone using Tapatalk
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External Processor ENFJ, please excuse my stream of consciousness posts. Battled infertility for 3 1/2 years before DD (PCOS) TTC #2 for 6 months (3 ovulations) Married to DH since Aug 2004 DD born Feb 2012 DS born May 2014 #3 due Aug 2016 |
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01-20-2017, 05:10 AM | #29 |
Rose Garden
I Am A BananaCake
Join Date: Apr 2007
Location: Northeast US
Posts: 25,126
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
We pay $85, internet and basic cable, Comcast. That's the cheapest plan (internet alone is no cheaper). Comcast has a monopoly unless you want to get satellite dish.
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Brenna 3 kiddos (16 1/2, 14 & 9) Praying for semi-son, age 35 I live by the motto: seek first to understand. "Fools find no pleasure in understanding but delight in airing their own opinions." Proverbs 18:2 |
01-20-2017, 12:18 PM | #30 |
Rose Garden
Join Date: Aug 2009
Posts: 16,748
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Re: Cost of high speed internet? 20 Mbps/$99 a month/outrageous!
For the LOVE!
A Century Link Technician just rang my bell to upgrade my speed. You'all, I've been on the phone and chat with CL for close to 2.5 hours in the past two days and there was NEVER any discussion about changing speed. He said it was a new technology and I'd need a new modem too. These people! They prices are TOTALLY subjective. I was told $20.88 in December. I was told $33.96 the other day. The next guy misunderstood $33.96 and heard $33.93, so THAT became my new price. I told the tech today $33.96 and he wrote down $33.91. He then called customer service on his special line. They took off the modem rental. ($9.99 a month) because I don't need a new modem. I bought one from them two years ago. It works fine! So now I have no idea what my bill is going to be. SIGH. They wanted me to sign up for paperless billing and auto pay and said, ABSOLUTELY NOT until I've seen a bill that reflects all this turmoil!
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ENFp Wife who is thankful to be in love....17 years Homeschooling Mom of three....15 DD dancer and 12 DS mountain biker and 5 DD calico critter and dolly mommy 12/2014 8/2015 11/2015 9/2016 |
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